Terms & Conditions

All Cakes made by Catherine Flint and The Joy of Cake are subject to the following terms and conditions

Ingredients

All our ingredients are of the highest quality.

All fruit cakes used contain nuts, or traces of nuts or nut oil.

Sponge, flavoured and chocolate cakes, are made to be eaten on the day of the celebration. The cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts or nut oil.

The Joy of Cake must be informed of any food allergies/dietary requirements  at the time of order.

Storage

Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run.

Orders

Minimum two weeks notice is required for celebration cakes but will be discretionary depending on the intricacy of design, the size of the cake ordered and other order commitments.

We prefer three months notice on wedding cakes however we will accept short notice cakes subject to the availability of the date required.

Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by The Joy of Cake as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.

Deposits

We require a 50% deposit on placement of order for all cakes, which is deducted from the final balance payable. Deposits are non refundable.

Final Balance Payments

Wedding cakes – 50% of balance, is payable 3 months prior to wedding date final balance payment is due 1 month prior to the wedding date.

Celebration cakes – Full payment on or before collection or delivery.

Cancellation

Wedding cakes

Cancellation when design has been chosen.  Deposits are non-refundable and non-transferable. Full payment of the cake balance is required if cancellation is within 1 month of the wedding date, 50% of cake balance is required if cancellation is within 3 to 1 months of the wedding date, all cancellations must be submitted in writing by registered post and it is the responsibility of the customer to ensure receipt of the cancellation.  On receipt of the cancellation you will be sent confirmation and information of any amounts due at the cancellation date, these amounts must be paid within 7 days of confirmation letter, any unpaid balances will be pursued through the small claims court and customers will be responsible for costs and expenses incurred in this process.

Cancellation when design has not been chosen. Deposits are non-refundable and non-transferable.  If cake design has not been confirmed by 3 months prior to the wedding date then an automatic £200 balance figure is used as outstanding for cancellation purposes, if the cake is cancelled within 3 to 1 month of the wedding date 50% of this figure becomes due. If the cake is cancelled 1 month prior to the wedding date the whole of this figure becomes due. Once the cake design has been chosen the £200 is replaced by the actual cost of the cake chosen, and all terms and conditions apply as above in section Cancellation when design has been chosen.

Celebration cakes – Any deposit paid will be refunded if cancellation is within 6 weeks of the required date. After this time, the deposit will be non-refundable. Full payment is due if cancellation within 3 days of required date.

Viewing

Please note cakes with sponge tiers may not be completed until the day prior to/or the day of the celebration to ensure the cakes are as fresh as possible

Disputes

Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of The Joy of Cake and are not automatic.  Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied.  All cakes delivered to venues are photographed from different angles to show cake quality on delivery.  We do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected from our premises, or for loss, damage or non-delivery under unavoidable or exceptional circumstances (ie acts of God). This in no way affects your statutory rights.

Delivery

Cakes will be delivered and set up subject to availability; any arrangements for delivery may be subject to change, however prior notice will be given where possible.

Cakes are to be collected from our premises at a prearranged time and date only.

Publication

We reserve the right to use any image of a cake made by The Joy of Cake for publication at a later date.

Return of Hired Equipment

Deposits are taken  for all equipment.   All equipment must be returned within 3 days of the event/wedding date (unless alternative arrangements have been agreed prior to the event/ wedding in writing) or extra charges may be levied to cover hire costs.  Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement